2. FORMATION OF THE CONTRACT

2.1. The contractual relationship between CAMPING BALDOVEC and the customer is formed when CAMPING BALDOVEC issues a binding confirmation of the customer's order, or when the customer accepts CAMPING BALDOVEC's offer.

2.2. Any additions, reservations, limitations or other changes by which the customer seeks to amend a confirmed order are deemed a new order, which must be subsequently accepted by CAMPING BALDOVEC; otherwise no contract arises.

2.3. Acceptance of an offer with an addition or variation is excluded.

3. PAYMENT TERMS

3.1. The customer is obliged to pay the price for the services at the start of their provision (e.g. on arrival) by CAMPING BALDOVEC.

3.2. CAMPING BALDOVEC is also entitled to require the customer to pay for the services in advance.

3.2. If CAMPING BALDOVEC does not exercise its right under Art. 3, par. 3.2 of these T&C, it is entitled to require an advance of 50% of the total price of the services prior to their provision.

3.3. The customer is obliged to pay the price of the services.

3.4. CAMPING BALDOVEC accepts payment in cash or by card.

4. PRICE OF SERVICES

4.1. The price of the services is set by CAMPING BALDOVEC in the current price list, available on request, or by agreement of the parties.

4.2. CAMPING BALDOVEC guarantees an unchanged service price for the duration of the contractual relationship.

5. RIGHTS AND OBLIGATIONS OF THE CUSTOMER AND CAMPING BALDOVEC

5.1.1. Key rights of the customer:

• the right to proper provision of the agreed services by CAMPING BALDOVEC
• the right to be informed of any changes to the program and scope of services
• the right to cancel participation in the stay or contracted services at any time before they begin (see Art. 7 — Termination by the customer)
• the right to notify CAMPING BALDOVEC in writing that another person will take the customer's place in the contract; that person assumes the responsibilities under the contract, the T&C and the law; CAMPING BALDOVEC may refuse such a substitution
• the right to lodge a complaint about defective performance by CAMPING BALDOVEC (see Art. 6 — Complaints and liability for damage)
• the right to personal-data protection

5.1.2. Key obligations of the customer:

• to behave so as not to cause unjustified harm to another's freedom, life, health or property
• to truthfully complete personal data of themselves or any person taking their place
• to ensure that minors under 15 are accompanied and supervised by an adult throughout the stay or service
• to pay the price of the services in accordance with Art. 3 and Art. 4 of the T&C
• to pay the deposit on the services to CAMPING BALDOVEC by the set deadline
• during the stay and use of services to comply with the CAMPING BALDOVEC house rules; on breach of those rules CAMPING BALDOVEC may immediately terminate the services without compensation
• to compensate damage caused to CAMPING BALDOVEC property through the customer's fault

5.2. The key rights and obligations of CAMPING BALDOVEC follow from the customer's key rights and obligations above.

6. COMPLAINTS AND LIABILITY FOR DAMAGE

6.1. If the scope or quality of services delivered by CAMPING BALDOVEC is lower than was agreed, the customer is entitled to lodge a complaint.

6.2. The customer must claim under a complaint with CAMPING BALDOVEC in writing without undue delay, no later than 30 days after the services end. Late or unsubstantiated complaints will not be considered.

6.3. CAMPING BALDOVEC is not liable for damage caused by:

• the customer
• a third party other than a CAMPING BALDOVEC employee
• an unavoidable event that could not be prevented

7. TERMINATION BY THE CUSTOMER

7.1. The customer may terminate the contract with CAMPING BALDOVEC in writing. The termination takes effect on the day it reaches CAMPING BALDOVEC.

7.2. If the customer terminates under Art. 7 par. 7.1 of these T&C, the following cancellation fees apply based on when the termination reaches CAMPING BALDOVEC:

• up to 61 days before the services start: 10% of the total price
• 60 to 31 days before: 20% of the total price
• 30 to 15 days before: 50% of the total price
• 14 to 7 days before: 70% of the total price
• from 7 days before: 100% of the total price

7.3. The "total price" means the price of all services agreed under Art. 4 of the T&C, not just the deposit.

8. WITHDRAWAL FROM THE CONTRACT

8.1. The customer may withdraw from the contract if CAMPING BALDOVEC refuses to provide performance under the contract.

8.2. CAMPING BALDOVEC may withdraw from the contract if the customer fails to pay the deposit or the price of the services in time.

8.3. Withdrawal takes effect on the day of delivery to the other party.

9. SPECIAL PROVISIONS FOR CONSUMERS WHEN THE CONTRACT IS CONCLUDED REMOTELY

9.1. A consumer (a person not acting within their business activity) may withdraw from a contract with CAMPING BALDOVEC without giving a reason within 14 calendar days. A consumer may not withdraw from a contract for services that have been performed with their prior explicit consent before the withdrawal period ends.

9.2. The withdrawal period starts on the day the service contract is concluded with CAMPING BALDOVEC.

9.3. If the consumer exercises the right to withdraw, no costs are incurred.

9.4. The customer must pay the pro-rata portion of the price of services already partly performed.

9.5. The contract with CAMPING BALDOVEC is concluded in the Czech language.

10. PERSONAL-DATA PROTECTION

10.1. As a controller of personal data provided by the customer (a natural person) under individual contracts or ad hoc for the controller's legal obligations, the supplier undertakes to process such data in accordance with applicable law, in particular Regulation (EU) 2016/679 of 27 April 2016 (GDPR). Information for customers about personal-data processing is contained in the document INFORMATION PROVIDED WHEN PERSONAL DATA IS OBTAINED FROM THE DATA SUBJECT — CUSTOMERS AND SUPPLIERS WHO ARE NATURAL PERSONS, available on the supplier's website.

11. CONSUMER'S RIGHT TO OUT-OF-COURT DISPUTE RESOLUTION

11.1. Under Act No. 378/2015 amending Act No. 634/1992 Coll. on consumer protection, the customer has the right to out-of-court resolution of consumer disputes. The competent body for out-of-court resolution between the supplier and the customer is the Czech Trade Inspection Authority (Česká obchodní inspekce). A proposal can be filed via the form at adr.coi.cz/cs.

12. FINAL PROVISIONS

12.1. The customer assumes the risk of a change of circumstances pursuant to Section 1765(2) of the Civil Code.

12.2. Assignment of the customer's receivables against CAMPING BALDOVEC is prohibited.

12.3. These T&C are valid and effective as of 24 Nov 2020.

12.4. By concluding any contract with CAMPING BALDOVEC, the customer consents to future changes of the T&C in their entirety pursuant to Section 1752 of the Civil Code. Any change will be notified to the customer at the address from which their order arrives (for e-mail orders) or at the address stated in the written contract. Such notice gives rise to the customer's right of termination with a one-month notice period running from the first day of the month following the month in which the change was notified.

In Baldovec, 24 Nov 2020

CAMPING BALDOVEC s.r.o.